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Your question - our answer.

Log in to UBS E-Banking and select “Accounts & Cards” followed by “KeyClub overview.” Next, use the link under “Redeem ePoints” to access the KeyClub eStore directly.

How to order

Please contact the partner’s hotline. When you purchase a voucher you enter into a contract with the partner.

Please contact the partner’s hotline. When you purchase a product from a partner, you enter into a contract with them.

To access gift point codes, go to “My account” and click on the separate menu item “Gift point code.”

This is only possible if the order has not yet been passed to the relevant KeyClub partner. Please contact us using the contact form.

In addition to electronic KeyClub points, we accept Visa and Mastercard credit cards to make up the balance.

No, payment by invoice is not possible in the KeyClub eStore.

Under the offer for the partner in question, under the “Delivery time” section for the specific product.

Digital gift cards and e-vouchers are emailed immediately upon completion of the order. Physical gift cards are sent free of charge in the mail (Switzerland only). You will also find the information for each product under the section “Delivery time.”


When ordering, we ask you to provide various items of personal data. This is required for delivery purposes and can be used for internal statistical purposes so that we can better respond to your needs in the future. Your data is treated in strict confidence and will not be passed on to third parties. Learn more about security and privacy at UBS: http://www.ubs.com/global/en/legalinfo2/privacy.html

Detailed and binding information on the terms and conditions of sale and business can be found in the terms and conditions of the partner in question.

Other questions

Points are distributed once a quarter – in mid-January, mid-April, mid-July and mid-October approximately.

The gift point code is valid for the same length of time as the electronic points that were used to pay for it. Therefore, only electronic points valid for the same length of time can be converted into a gift point code.

In general, vouchers are valid for 5 years from the date of issue.

If you have any questions, please contact our eStore hotline at 0800 810 610, Monday to Friday between 1:00 p.m. and 6:00 p.m.

ePoints are valid until 31 December of the year following the year in which they were distributed. They cannot be redeemed after this date. You can view the validity period at any time in the KeyClub eStore under “My account” –> “Points balance.”

You will find this information in Digital Banking under “Products.”

The e-voucher can only be redeemed during the checkout process in the SBB Ticket Shop. Only one voucher can be redeemed per booking. E-vouchers cannot be redeemed in the SBB app.

To delete products from your cart, click on “Your shopping cart” at the top right followed by “Remove” (trashcan symbol).

Gift Card and Voucher
More about KeyClub

Free shipping in Switzerland

For all UBS Clients we offer free shipping within Switzerland.